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Trust Hotel, Hiroshima, Japan (Review)

I stayed 3 nights at Trust Hotel, a capsule hotel in Hiroshima, Japan. It’s only about 10 minutes walking from the train station, which is also the city transit hub including the hop-on hop-off bus.

This is a review of my stay at Trust Hotel in March 2023, plus information about my room, the hotel itself, and other things related to my stay.

Note: I paid for the room myself and have not received compensation from the hotel for writing this review. It’s my own thoughts and experiences and I’ve not been influenced in any way!

This post contains affiliate links. If you click on a link and buy something, I get a small percentage at no extra cost to you. Your support helps keep this blog running— thank you! Read full disclosure here.

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Trust Hotel (Hiroshima, Japan)

Quick Info

  • Address: Japan, 〒732-0052 Hiroshima, Higashi Ward, Hikarimachi, 1 Chome−14−10 トラストホテル 1階
  • Plus code: 9FXH+7X Hiroshima, Japan
  • Phone number: +81825696433
  • Check In: 3:00 pm
  • Check Out: 10:00 am
  • Breakfast: Yes!
  • Wifi: Yes!

Getting to Trust Hotel

The hotel is in easy walking distance from Hiroshima Station. If you’re coming in by train or by bus, you’ll arrive in the same location. From the station it’s literally just down one street and around the corner– the longest part came from trying to get OUT of the station without getting lost.

Luckily, despite being near the station, the hotel is actually down a little side street and it’s very quiet!

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Check-in & Hotel Staff

This is a business hotel, but it’s specifically for Japanese business people. 😀 That means the staff aren’t exactly used to foreign tourists, though they’re not entirely unequipped either. Check-in is actually through a computer where you enter all your info yourself and then it spits out a plastic key card. The computer had several language options, including English, and overall it was easy to use.

I didn’t interact with the hotel staff beyond the check-in and check-out process, but I did notice that they worked hard during breakfast to keep everything clean and well-stocked. The dorm and shared spaces also looked extremely clean.

My Room

Looking into my capsule room, with the bed on the top left, a small desk and chair, and my amenities bag hanging on the right.

I stayed in a female dorm which was a bunch of individual tiny capsule rooms in one larger room. We shared a bathroom and shower room. Each capsule room came with a tiny desk and chair, a TV and a bag of amenities which included pajamas (one size). The desk actually opens up and you can store your luggage inside!

Guests have access to a shelf of extra towels, pajamas and face cloths, plus you could get more stuff at the front desk like razors, slippers, cotton buds, and so on.

There’s also private rooms you can get, and honestly if you’re a light sleeper then you probably should.

The shared hallway in the dorm.

The dorm wasn’t horribly uncomfortable (especially if you’re used to shared dorms like in hostels) but the doors were very loud, especially at night when people came in at out at all hours. Also, the lights stayed on in the shared hallway the whole time.

While nobody talked loudly, even just coming in/out of the room was extremely noisy. That made it slightly hard to sleep!

Bed

Looking up into the bed, with TV at one end and the very thick duvet heaped underneath.

The capsules are basically walled-off bunk beds, and you could get either an upper or a lower bunk. I got an upper bunk, which was a pain in the butt to get to, and the mattress was extremely firm. I ended up sleeping on the duvet and using a large scarf as a blanket, not only because the bed was so hard but because it was stuffy in the capsule room. The duvet was SUPER thick– not good for sleeping under if you run hot like I do, but great as an extra cushion!

Inside the bed area was a TV, which you could listen to with earphones. Of course it only had Japanese television channels. I did try connecting my Roku Stick, but the TV was firmly stuck to the wall and I couldn’t access the HDMI port.

Bathroom

Combo toilet/shower rooms, so if everyone was taking showers you’d need to visit one of the public toilets on another floor. Actually a fairly nice room, but the exhaust fan wasn’t great and it got very steamy in there.

Amenities in the bathroom include shampoo, conditioner, body wash, face wash, and a couple hair tonics.

View

It’s a capsule room, there’s no window. 😉

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Hotel Room Tour Video

If you prefer video, I did a room tour when I first checked in:

Hotel Breakfast

Example breakfast. The toast was super thick and very good!

There’s a buffet-style Japanese breakfast every morning from 6:30am-9:30am. This was a good opportunity to try a lot of different things! The explanation cards were in Japanese, but I didn’t bother translating them and just tried whatever looked good. Admittedly I didn’t recognize most of it, so I tried a lot of little bites of things. The side dishes were cold, but the rice and soup were hot.

Side dishes and a view into the kitchen.
Some kind of soup (sausage curry maybe?), plain sausages, pastries and I think that’s rice in the cooker on the right. At the back you can see a table with plastic barriers.

Standard foods were: white rice, toast, miso soup, fish of some sort, salad. Side dishes rotated every day, and they were usually things like pickled vegetable and tofu. Drinks available was coffee, hot tea, cold barley tea, and apple juice.

The dining area was basically individual tables with plastic barriers between guests: very hygienic!

Related: Tokyo Convenience Store Food Prices 2024

Shared Spaces

Microwave and hot water dispensers, plus recycle bins.

There’s a few sitting areas for guests, mostly on the landings between the staircases. On my floor there was a little table and chair next to a microwave and hot water dispenser which guests could use to cook basic meals.

There’s also an onsen (which I didn’t use), a relaxation room (which I think is a lounge?), a few smoking rooms and a laundry room. The sauna is split into men/women but the relaxation room is unisex.

Here’s a map of the basement where most of the shared spaces are:

Washing machine with instructions and prices.

I did use the washing machine and it was fairly easy to use once I Google Translated the buttons. It only takes cash, and only 100 yen coins. You don’t need to add detergent as it comes with it. Nice!

Final Thoughts

Overall it was a very nice hotel, especially the extensive free breakfast and facilities. BUT the sound of the door slamming, and very uncomfortable mattress was a bummer.

If you stay in Trust Hotel, I recommend getting one of the private rooms which I think would be more comfortable. But if you can handle some noise (or have very good earplugs), then the dorm isn’t too bad. Either way, it’s a very good price for being so close to a major transit hub in a major city!


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